Privacy policy

WE TAKE THE PRIVACY OF PERSONAL DATA VERY SERIOUS AND CAREFULLY WE TREAT YOUR PERSONAL DATA!

We do everything we can to keep your data private. To help you as well as possible, we ask you for information. We only process personal data for the purpose for which it was provided and in accordance with the General Data Protection Regulation (AVG) and the Telecommunications Act. Which ones are and what we use them for, you can read below. We also tell you how long we keep your data, what your rights are and who has access to your data.
JouwBalansCoach.nl will not sell and / or provide your personal details to third parties.

ABOUT US

Https://JouwBalansCoach.nl is managed by Alexandra Langeveld, located Partida de Oqui 21C, 03750 Pedreguer, Alicante, Spain.
Jouw Balans Coach (Your Balance Coach) can be reached via info@jouwbalanscoach.nl.

PERSONAL DATA THAT WE PROCESS

When using our services, products and website, you leave certain information with us. That may be personal data. We do not always process all the data below. That depends on which services and functions you use on our website.

These are personal data that we can process from you:

  • First and last name
  • Address data
  • telephone number
  • E-mail address
  • IP address
  • IBAN
  • VAT number / NIE number
  • Information that you enter yourself in an open field, such as a response to an article or a message in the contact form
  • Internet browser and device type.

Our website and / or service does not intend to collect information about website visitors who are younger than 16 years, unless they have permission from parents or guardians. However, we can not check if a visitor is older than 16. That is why we encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent.If you are convinced that we have collected personal information from a minor without this consent, please contact us via info@jouwbalanscoach.nl. Then we delete this information.

WITH WHAT PURPOSE DO WE USE THE PERSONAL DATA?

The data is collected and stored for the following purposes:

  • Handling your payment
  • Deliver an order (online service or product)
  • Send tips and news, also the newsletter via Active Campaign
  • Call or email you if necessary to carry out our services. Consider, for example:  making and scheduling appointments for consultations or contacting us on request via the website or in another way
  • Inform you about changes to our services and products
  • Improve the website and tailor our services to your preferences
  • Identification when you want to delete or modify your data
  • Claiming compliance with an agreement or handing over a claim for  compliance with an agreement
  • Conducting lawsuits
  • If we are legally obliged to do so, for example for our tax information. Afhandelen van je betaling

WHAT IF YOU DO NOT SHARE YOUR PERSONAL DATA WITH US 

If you choose not to share certain personal information with us, we can not deliver the requested product or the requested service to you.

DETAILS WE CAN PUBLISH ONLINE

Only after a request to you and with your explicit given permission can the following personal data (or a part thereof) be published on the website for a testimonial:

  • First Name
  • Last name
  • Position
  • Address website
  • Profile picture

Online published data are included in search engine results.

TIPS AND NEWS

When you are registered for our newsletter, you have requested a download, you have registered for a free online workshop and / or training, you have filled in a contact form or made a purchase and in the future you do not want to receive e-mail from us with tips and news, you can unsubscribe at any time by means of the link at the bottom of the e-mail or by contacting us.
Your e-mail address will immediately be removed from our database and will not be saved.
Your personal data is stored in our e-mail system and this goes through the ActiveCampaign servers.
ActiveCampaign servers are based in the United States. Your data can therefore be transferred, stored and processed in the United States. The transfer of this data is done on the basis of the EU-US Privacy Shield Framework. More information about the ActiveCampaign privacy policy can be found here.
In addition, we share information that we have obtained through applying for a free workshop / training with Facebook to create advertising target groups.

THIRD PARTIES WITH ACCESS TO YOUR DATA

Jouw Balans Coach never sells your details to third parties. We will only pass on your details to other parties if this is necessary for our service to you or to comply with a legal obligation (eg in case of suspicion of fraud to the government). You can think of parties such as: administration office, supplier of online accounting software, payment provider, e-mail software supplier, IT service provider and web hosting.
These parties may not process the data for their own purposes unless they themselves are responsible for it. In all other cases, Jouw Balans Coach remains responsible for these processing operations.

SECURITY PERSONAL DATA 

We have taken appropriate technical measures to protect personal data against loss or other forms of unlawful processing. These measures provide a level of security that matches the data we process.

COOKIES 

A cookie is a small file that is sent by our website and placed by your browser on the device where you visit our website. The information stored in the cookie can be sent back to our website when you visit the website again. More information about cookies can be found on the ConsuWijzer website.
For the best possible effect of this website and to tailor the content of advertisements to your preferences, cookies are used.

FACEBOOK ADVERTISING COOKIES

With your permission we use cookies from Facebook (Facebook Custom Audience, Facebook Impressions, Facebook Connect and Facebook Pixel) to make advertisements available. These cookies ensure that ads relevant to you are displayed.
More information about Facebook’s cookies can be found here

TRACKING COOKIES

We use, with your permission, site tracking of ActiveCampaign. Sitetracking places a cookie that keeps track of which pages you view on our website.

This enables us to better adapt our marketing, services and advertisements to your interests. More information about site tracking can be found here.

DISABLE AND REMOVE COOKIES

Do you want to disable or delete the cookies? You can do this via your browser settings. If necessary, use the help function of your browser to find out how you can do this.

Things you can always do:

  • Disable “third party cookies” automatically in your browser. Modern browsers (Chrome and Firefox) offer many options for this.
  • In your browser settings, indicate that you do not want to be tracked.
  • You can always remove the placed cookies from your browser and you can also block them per domain.

SOCIAL MEDIA

We want to make it as easy as possible for you to share the content of our website via Social Media. This can be done through Social Media (share) buttons.

We have placed the buttons of the following Social Media Platforms. Read the privacy statements of the respective Social Media platforms to know how they deal with privacy. Below you will find the various privacy statements:

LINKS

On our website you will find links to external websites, for example for Meet-up. By clicking on a link you go to a website outside UwBalansCoach.nl. It may be that these external websites use cookies. We would like to refer you to the cookie or privacy statement of the relevant website.

DATA STORAGE

We do not store your data longer than necessary for the purpose for which they were received. When you unsubscribe from our e-mails, your persona data will be removed from the system by the end of the relevant month at the latest.

We keep the data in our accounting and CRM system for at least 7 years, in order to comply with all our legal obligations.

The above deadline applies, provided that there are further legal obligations for us to keep the data longer and / or to keep it available.

WHAT ARE YOUR RIGHTS?

You always have the right to withdraw your consent to the processing of your data, after which we will no longer process your data. Withdrawal of this consent does not affect the legality of our data declaration on the basis of your consent, which took place prior to this withdrawal.
You also have the right to access your personal data and the right to rectify your personal data. If you want to know which personal data we process from you, you can submit a written request for access.
If your details are incorrect, incomplete or irrelevant, you can request us in writing to change or supplement your data.
You also have a right to erase your personal data, a right to limit the processing and a right to object to the processing. You also have the right to transfer or transfer your data. You can also submit a written request for this.
We will process your request within 4 weeks. By written means is also understood by e-mail. You can e-mail your request to us via info@jouwbalanscoach.nl

DO YOU HAVE A COMPLAINT ABOUT THE PROCESSING OF YOUR DATA?

If you have a complaint about the processing of your personal data, please let us know via info@jouwbalanscoach.nl
If you do not come together with us, then you have the right to file a complaint with the privacy regulator, the Dutch Data Protection Authority. You can contact the Authority for Personal Data.

DO YOU HAVE ANY QUESTIONS ABOUT THIS PRIVACY STATEMENT?

If you have any questions about this privacy statement, please contact us. You can use the contact form on this website or send an email to info@jouwbalanscoach.nl.

LAST AMENDMENT PRIVACY STATEMENT

The last change is from September 9th, 2018. We reserve the right to change this privacy statement. We always publish new versions on the website. We therefore recommend that you consult this statement regularly so that you are kept informed of changes.